CASE STUDY Β· BEAUTY & WELLNESS

Master Complex Salon Bookings with One System:
Gaxas Booking Case Study

From therapist scheduling and room allocation to deposit collection and automated reminders, perfectly satisfying the detailed operational needs of the beauty and wellness industry.

Explore Features β†’
Booking Confirmed
Confirmed

Deep Cleansing Facial
(90min)

πŸ“ TST Branch Β· VIP Room

πŸ’†β€β™€οΈ Therapist:Jenny
15:00 -
16:30
Deposit Paid$ 300.00
01 Β· WHAT YOU NEED

A Seemingly Simple "Booking"
Actually Requires Complex Operational Logic

Bookings in the beauty industry often involve coordinating multiple resources. Without detailed system support, it's easy to face issues like double-booking or missing deposits.

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Therapist Management

Each therapist has independent rosters and breaks. The system must calculate real-time availability.

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Room & Equipment

Treatments require reserving specific rooms or machines simultaneously to ensure full availability.

πŸ’°

Flexible Deposits

Set flexible percentage or fixed-amount deposits based on the value of different treatments.

πŸ“‹

Services & Packages

Clearly categorize numerous services and support package deductions or member upgrades.

πŸ’³

Online Payments

Seamlessly connect to credit cards or PayMe with auto-reconciliation, eliminating manual checks.

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Reminders & Tracking

Auto-send pre-treatment reminders and track No-shows in the backend to manage customer quality.

02 Β· WHAT GAXAS DELIVERS

Say No to Fragmented Tools
Gaxas Booking Delivers Full Automation

No more juggling multiple Excel sheets and calendars. Here is how Gaxas Booking simplifies complex salon workflows.

1

Multi-Resource Binding

Each treatment can bind a "Therapist", "Room", and "Equipment" simultaneously. The system auto-calculates overlapping availability to prevent any double-booking conflicts.

Deep Cleansing Facial

2

Flexible Staff Scheduling

Support independent rosters, breaks, and holidays for each therapist. Temporary shifts or annual leave can be overwritten with one click, instantly updating available times.

Mon
Tue
Wed
11:00 - 20:00
3

Flexible Deposit Calculation

For high-value treatments, set percentage or fixed-amount deposits. After online deposit payment, the system records it and clearly displays the remaining balance due upon arrival.

Checkout Summary
Total Price$1,200
Deposit Due (30%)$360
Balance at Store$840
4

Seamless Branch Switching

If your brand has multiple locations, customers can easily switch between branches at the top of the page. The system will automatically load location-specific services and staff.

Central
TST
MK
03 Β· WHAT MAKES IT EASIER

Features to Boost AOV
and Safeguard Operations

Beyond basic booking, here is what makes Gaxas Booking highly suitable for wellness businesses.

Boost Revenue

Book Add-ons Together

Treatment upgrades or add-ons (e.g., Aromatherapy oil, Eye care) can be selected during the flow. The system automatically adjusts total time and price to boost AOV.

Add-ons (Optional)
βœ… Aromatherapy Oil
+$50
⬜ Eye Care Focus
+$120
Compliance

Built-in Consent Forms

Specific treatments require health declarations. The checkout page includes built-in consent checkboxes that must be ticked before payment, ensuring operational compliance.

βœ“
I confirm I am not pregnant, have no severe skin allergies or contagious diseases, and fully agree to the T&Cs.
Confirm & Proceed to Pay
Efficiency

Auto-Release Unpaid Slots

If a customer selects a time but delays payment, the system automatically cancels the order and releases the resources after a countdown, ensuring slots are not held unnecessarily.

⏳
Slot Reserved For
09:59
Auto-cancels if unpaid
04 Β· REMINDERS, CHECK-IN & NO-SHOW

Auto-Sync & No-Show Tracking

The most time-consuming admin tasks in a salon are "checking payments" and "following up on no-shows". Gaxas Booking fully automates these.

Automated Payment Sync

Online payment statuses sync perfectly with booking records. Receptionists can easily see if a deposit is paid without checking messy bank transfer screenshots.

INV-0092
PAID
Credit Card deposit sync successful

Clear Appointment Statuses

The backend clearly displays Active, Completed, and No-show statuses. Combined with automated follow-up workflows, it helps you manage member attendance reliability.

Emily Chen
Completed
Sarah Wong
No-show

Automated Reminders

From booking confirmations to day-before reminders and post-treatment follow-ups, automated messages significantly reduce the manual workload of front-desk calling.

W
WhatsApp Notification
Reminder: Your Deep Cleansing Facial is tomorrow at 15:00. See you soon!
Booking Demo

See How Gaxas Booking Fits Your Beauty Business

Request a Demo β†’