Omnichannel Sales & Customer Growth Engine
Built for E-Commerce & Digital Brands
Unify fragmented store data, marketing automations, and support channels into a single workspace portal. The Commerce Workspace bundles Contact 360 CDP, campaign automation, coupon management, shared inbox, and native WhatsApp cart checkout to eliminate multi-system clutter.
6 Core E-Commerce Modules, Ready Out-of-the-Box
Replace scattered third-party plugins. Commerce Workspace powers your entire customer lifecycle.
Contact 360 Core CDP
Gaxas's customer master data engine. Automatically resolves online store, POS, and messaging profiles into a single unified customer profile.
Marketing Automation & Campaign Flows
Automate multi-channel messaging across Email, WhatsApp, and WeChat. Trigger campaigns dynamically based on pageviews, carts, checkout abandonment, and birthdays.
Shopify & Adobe Commerce Plugins
Zero-code dedicated plugins sync customers, order histories, and store promotion engine rules in real time within minutes.
Smart Coupon Code Management
Direct connection with store promotion engines. Auto-generates and maps unique coupon codes to individual customers without manual Excel uploads.
Conversation 365 Shared Inbox
Unify Live Chat and WhatsApp Business API. Enable support, sales, and CRM teams to collaborate with automated routing, AI bots, and mobile apps.
WhatsApp Commerce In-Chat Checkout
Sync online product catalogs directly to WhatsApp. Buyers can browse, add items to cart, and complete secure checkout right inside the chat window.
On-Demand Micro-Apps & Extensions
Enable modular business apps instantly. All operational data flows natively back to Contact 360.
Event & Pop-up Registration
Dedicated landing pages for event sign-ups. Auto-syncs registrant profiles with Contact 360 and issues QR entry tickets.
Venue & Resource Booking
Configure venues, service staff, equipment, working hours, and slots. Seamlessly connected with customer history.
Warranty & Lifecycle Management
Designed for D2C electronics. Product registration portals trigger automated expiration reminders for repeat purchases.
Lead Orbit (B2B Pipeline Tracking)
Tailored for brands running B2B wholesale alongside D2C. Capture B2B sales leads directly from WhatsApp chats.
Resolving Friction Across High-Touch Sectors
Whether operating a D2C store, B2B wholesale hybrid, or beauty brand, Gaxas optimizes communications for your operational flow.
High-Frequency Refills & Targeted Coupons
Skincare relies on replenish cycles and personalized incentives. Gaxas merges Contact 360 data with dynamic coupon engines to automate win-backs.
- Manual Code Uploads: Teams spend hours exporting spreadsheets and mapping promo codes across tools.
- Low Cart Recovery: Abandonment emails fall into spam folders, missing the golden 15-minute recovery window.
- Dynamic Coupon Engine: Auto-connects to store promo engines to dispatch unique single-use codes instantly.
- WhatsApp Cart Recovery: Triggers automated WhatsApp messages within 15 minutes with in-chat checkout links.
Post-Purchase Product Lifecycle Marketing
Turn one-off appliance buyers into active retention channels. Warranty registration syncs profiles into Contact 360 for trade-in and accessory upsells.
- Siloed Warranty Data: Registrations sit in standalone forms and cannot be leveraged for active marketing.
- Missed Upsell Windows: Coverage expiration dates do not trigger automated accessory or replacement offers.
- Instant QR Registrations: Unifies profiles in Contact 360 instantly upon scanning product QR codes.
- Automated Lifecycle Nudges: Triggers automated WhatsApp trade-in offers 30 days before warranty expiration.
Manage B2C Shoppers & B2B Wholesale Together
For brands running D2C alongside wholesale. Lead Orbit lets teams convert high-intent WhatsApp chats into structured B2B sales pipelines.
- Dropped Wholesale Leads: Wholesale inquiries get lost inside crowded general B2C customer support queues.
- System Switching Fatigue: Staff constantly switch back and forth between messaging tools and heavy enterprise CRMs.
- 1-Click Conversation to Lead: Convert WhatsApp chat threads directly into Lead Orbit sales opportunities.
- B2B Pipeline Tracking: Track B2B quotes, sample dispatches, and bulk order agreements inside Gaxas.
Online Purchases Sync with Store Appointments
Ideal for brands offering in-store consultations or fittings. Booking micro-apps connect natively to Contact 360 profiles.
- Disconnected Booking Systems: Store consultants cannot view e-commerce purchase histories prior to appointments.
- High No-Show Rates: Manual SMS reminders fail to prevent empty slots and lost consultant time.
- Unified Client Context: Store staff view online LTV, purchase history, and preferences before appointments.
- Interactive WhatsApp Confirmations: Auto-sends WhatsApp reminders 24h prior, allowing clients to confirm or reschedule in 1 click.
Convert Pop-up Visitors into E-Commerce Buyers
Capture pop-up event attendees seamlessly. QR code check-ins sync visitors instantly to Contact 360 to drive post-event e-commerce conversions.
- Unused Event Lead Lists: Event attendee lists sit in form tools, failing to convert visitors into online buyers.
- Slow On-site Check-in: Manual paper check-ins create long queues and fail to capture real-time contact data.
- Instant QR Ticket Verification: Attendees scan WhatsApp QR tickets at entry, instantly updating Contact 360 profiles.
- Post-Event Conversion Trigger: Auto-sends exclusive online promo codes 1 hour post-event to capture immediate sales.
Quantifiable Operator Growth & Cost Savings
Consolidating fragmented tools into a single Workspace portal delivers immediate efficiency gains. (Hover cards for details)
Conversation 365 consolidates WhatsApp, LiveChat, and Social into one inbox with AI assistance, eliminating scattered manual labor.
Eliminates costly custom middleware. Dedicated Gaxas plugins sync Shopify & Magento data bi-directionally out-of-the-box.
Ends the nightmare of webhook drops across 5+ plugins. A unified architecture keeps master data and promo engines aligned.
Combining Contact 360 dynamic segmentation with WhatsApp in-chat checkout shortens buyer repurchase friction significantly.
CRM Dynamic Segmentation & Automation Simulator
Filter targeted customer cohorts in Contact 360 (e.g., female buyers from the last 30 days) and trigger multi-branch messaging flows in one click.
1. Contact 360 Dynamic Filters
2. Multi-Branch Conditional Automation Canvas
Conditional FlowIncludes promo codes & 1-click buy buttons.
Personalized offers & checkout links.
WhatsApp In-Chat Shopping & Auto-Coupon Simulator
Click "Checkout inside WhatsApp" in the live simulator to witness automated coupon application and real-time Contact 360 LTV sync!
黃雅婷 (Jessica Wong)
Master ID: GX-90382-HK
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Frequently Asked Questions
Everything you need to know about rollout, integrations, and workspace apps.
1. How is Gaxas Commerce Workspace different from standalone CRMs?
2. We run on Shopify / Magento. Is integration complex?
3. How does WhatsApp In-Chat Checkout work? Is it secure?
4. How does the automated Coupon Engine work?
5. What triggers are supported in Marketing Automation?
6. Does Conversation 365 offer a mobile app for agents?
7. Is Lead Orbit suitable for B2C brands running B2B wholesale?
8. Do Warranty and Booking apps require separate deployments?
9. Are Meta WhatsApp conversation fees separate?
10. How long does implementation take?
Upgrade Your Omnichannel Commerce Experience
Stop wrestling with fragmented tools. Book a personalized demo to experience the Gaxas Commerce Workspace portal.
Stop wrestling with fragmented tools. Book a personalized demo to experience the Gaxas Commerce Workspace portal.